Shipping policy

Last updated: 25 October 2026

This policy explains how shipping works for physical products ordered from AutoKulmus. Please read it alongside the information on the relevant product page and at checkout.

Order preparation and dispatch

Our standard and custom ceramic kulmusim are prepared after you order. Preparation time is separate from the time a parcel spends in transit. Please check the product page for any stated preparation time. If no time is stated, or you need your order by a particular date, please contact us before ordering so we can confirm the expected timescale.

For other products, dispatch depends on availability and any preparation requirements stated on the product page. If we become aware of a delay affecting your order, we will contact you with an update and the available options.

Shipping destinations and charges

We offer UK delivery and international delivery to the destinations available at checkout. The available services and shipping charges are shown after you enter your delivery address and before you pay. Charges may vary according to the destination, the items ordered and the selected service. If your destination is not available or no shipping option appears, please contact us before placing an order.

Delivery estimates

Unless expressly stated otherwise, shipping estimates describe transit time after dispatch and do not include preparation time. Delivery dates and transit times are estimates unless we expressly agree a guaranteed delivery date with you. Customs processing, public holidays and carrier disruption can affect international deliveries. Please contact us before ordering if you have a deadline.

International duties and taxes

International orders, including deliveries to Israel, may be subject to import duties, local taxes and customs or carrier clearance charges. Unless explicitly included or collected at checkout, these charges are the customer's responsibility and are payable to the relevant authority or carrier. We cannot confirm the amount of charges not collected at checkout; please check with your local customs authority before ordering if needed.

Delivery details and tracking

Please provide a complete and accurate delivery address and contact details. If you notice an error, contact us as soon as possible. We will try to help, but changes may not be possible once an order has been dispatched. Where tracking is available for the selected service, the tracking details will be provided with your dispatch update.

Delayed, missing or damaged parcels

If your parcel has not arrived within the expected timescale, or arrives damaged or with an item missing, please contact us with your order number and details so we can investigate and arrange an appropriate solution. For damage, photographs of the packaging and item can help, if available. Please keep the packaging where practical while we investigate. These requests do not limit your statutory rights.

Services and items sent to us

Services such as mezuzah checking may require you to send an item to us. Please follow the service's product-page instructions and contact us before posting if the sending or return-delivery arrangements are unclear. Any service-specific arrangements will be explained on the relevant product page or agreed with you directly.

Contact and your rights

For shipping questions or help with an order, please use our contact page and include your order number if you have one. Nothing in this policy excludes or limits your statutory consumer rights.